Garth Pickett is a career General Manager, Process Improvement Evangelist & Promapp partner with first-hand experience personally managing multiple BPM implementations. When it comes to process, incident and quality management, Garth's been there and done that.
Watch this webinar to learn from a General Manager who has led BPM efforts, successfully overcoming resistance to develop a more cooperative, collaborative process improvement culture.
Garth will share two BPM case studies plus lessons learned and best practice recommendations around:
- getting executive buy-in and support
- driving process and reference documents out of the dark
- increasing process accountability
- leveraging process management to adhere to compliance & quality standards
- simplifying incident management and reporting
Garth answers questions at the end of his presentation about process and quality management.