Making process real for everyone.
Phillip Palmer, Managing Director, Practise Group uses simple, everyday examples to:
Managing Director, Practise Group
A self-described “Service Management Evangelist and Process and Quality Purist,” Phillip Palmer has garnered praise and awards for his infectious enthusiasm and practical application of best practice guidance.
With a broad range of industry experience, he has been educating and advising organisations for over 15 years. Phillip’s specialities include assessing, establishing, educating and advising organisations on getting tangible results from the process-led approaches described within best practice frameworks (ITIL) and international standards (ISO 2000, 9001).
Phillip has held many specialist ITSM and senior management roles in his career, in Enterprise software, public utilities, government, finance, private banking, and management consulting.