Tips from global manufacturer: how BPM eased the pain of ISO accreditation

Q & A session

  • Medifab is a New Zealand-based medical devices company that manufactures and distributes more than 130 products to assist people with disabilities. These include wheelchairs, standing aids, beds and bathroom aids, strollers, push chairs, indoor seating, car seats and harnesses. They have staff headquartered in Christchurch, with satellite offices in Auckland,  Sydney and Tasmania.

    ISO 13485 is critical for Medifab as it’s a quality management system (QMS) specifically for medical device manufacturers, so compliance with the regulatory requirements of the countries that they export to, opens doors for Medifab. These requirements can be particularly challenging when dealing with certain parties, such as the FDA and European Union.

    In this question and answer style webinar with Stuart Clook, Quality & Regulatory Affairs Manager at Medifab and Donna Outram, Promapp Account Executive they discuss how Medifab become ISO compliant, the challenges faced along the way and how they overcame these.

    Stuart shares:

    - How a standard approach drives visibility, efficiency and simplifies risk management
    - How process management has streamlined the audit process
    - How Medifab drive process engagement and audit trail accountability

Guest Presenter: Stuart Clook


Quality & Regulatory Affair’s Manager

Stuart has been championing business and process improvement for over 25 years. With a degree in Polymer Science and Engineering, and postgraduate studies in Manufacturing Systems Engineering, Stuart’s previous roles have seen him deploy quality management systems, and Lean principles and methodologies across global companies. Today, he leads and manages Medifab’s strategy for quality assurance and regulatory affairs.  

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