For many organizations implementing business process improvement can seem like an enormous task. While it's not the end goal, capturing processes is an essential first step towards process improvement success. You can't find a better way of doing things if you're not sure how they're done.
It can be hard to know where to start and why should you bother at all?
Ian James is The Process Consultant. Ian works with organizations to document, improve and embed their business processes. He is a firm believer in the importance of documentation as the starting point of getting control of processes.
Watch this webinar recording to learn:
- How process documentation creates a basis for standardization, training & improvement
- Why knowing a process is not the same as following a process
- What is involved in process documentation, including: what the rules are & how to plan and maintain process documentation.
Ian provides practical best practice recommendations and answers questions at the end of the session.
Ian James, The Process Consultant
Ian believes process is the key to success in any team and his extensive experience includes working as a internal consultant to GE, Line Manager for GE applications, CEO of his own business and consultancy work.