The danger of ignoring process in council

  • Lauren Raymond has worked in Council for 6 years in 5 departments across 9 different roles, each with its own set of [unspoken] procedures and [undocumented] operational guidelines. During which time, she learnt first-hand the danger a lack of process has on council and why this needs to change.

    Register for this webinar to learn from someone who has experienced the benefits of a process lead approach first hand, in-council and has since worked with several councils as a Promapp Implementation Consultant.

    Lauren draws from her experience, sharing common hurdles, tips, recommendations and lessons learned along the way.

    Watch this webinar recording to learn how process management:

    - Reduced silos and encouraged staff to talk to each other
    - Encouraged cross team collaboration and maximised productivity 
    - Allowed all stakeholders to be heard and have input in processes that affected them
    - Increased consistency across council and improved the customer experience

Guest Presenter: Lauren Raymond

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Lauren has extensive process management experience working within council and helping them to achieve their BPM goals as a certified implementation consultant. She is also Lean 6 Sigma Green Belt certified, which positions her well to think strategically and solve problems creatively.

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