Local Government Knowledge Sharing Webinar
Find out what happened when City of Boroondara’s CEO issued a directive for the organisation to review all processes from a customer-centric approach.
In this webinar, Kate Brewster, Continuous Improvement Coordinator & Chief Process Officer at the City of Boroondara, will share the results of their customer focused process improvement program and some of the lessons they learned along the way.
Kate joined the City of Boroondara in 2005 and she is currently responsible for leading the implementation of the organisation's process improvement program. Kate has extensive experience in management consulting, continuous improvement, change management and performance reporting. She has a passion for empowering staff to deliver services that are valued by the community as efficiently and effectively as possible.